1. What is Macro Mass?
A. Macro Mass is an online anabolic steroids pharmacy based in Asia (Pakistan). We export legal products on buyer's risk only.
2. Which products do we deal in?
A. It can be clearly seen that we deal only in anabolic related products. e.g. – Steroids (Inject able, Oral), Branded Medicine, Generic Medicine, Sexual Health Enhancers, Pain Killers and more forms of anabolics.
3. How long do we take to ship an order?
A. As soon as we receive the order payment, we ship the order. All orders are shipped within 24 hours (Except holidays) after receiving the payments.
4. Do we provide tracking of orders?
A. Yes, for each and every order we provide the tracking within 24 hours (Except holidays) after the payment has been made. Tracking is provided immediately after the order has been shipped.
5. How and where can the status of any order be tracked by using the tracking?
A. The status of any order can be tracked by simply opening the TRACK SHIPMENTS page and putting your tracking in the tracking box. After you put your tracking in the tracking box, please press the track button given in front of the tracking box to see the status of your order.
6. Which countries can we ship to?
A. We can ship world wide to all countries (Europe, USA, Canada, United Kingdom and rest of the world) from Pakistan.
7. What is our packing method?
A. We use discrete envelope packing method mostly, but if customer desires to get his/her package packed by another method we can pack that way.
8. Which customers should choose EMS as their order shipping method?
A. Customers of such destinations (UK, USA or Sweden) where flights go directly from Pakistan should choose EMS as default order shipping method.
9. Which customers should choose Royal Mail as their order shipping method?
A. Customers of Europian countries or other destinations rather than (UK, USA or Sweden) should choose Royal Mail as their default shipping method.
10. How do shipping charges apply?
A. From 1 gram to 1000 grams shipping charges apply for 1 kg. If package weight goes above 1000 grams shipping charges apply for 2 kg.
11. How can the weight of any product be found?
A. Weight of each and every product is mentioned with the product details. Normally 300 amps or 300 blisters weigh 1 kg.
12. How can the weight be calculated while making an order?
A. Our shopping cart automatically adds the weight of each and every product. At the end of the ordering process your shipping charges are automatically calculated depending on the weight of your desired products which can be seen easily.
13. What time do we take to respond to the customer e-mails?
A. We respond to customer e-mails soon as we read them. We reply to each and every e-mail sent to us immediately.
14. What if someone doesn’t receive any response from us?
A. Pease check your spam/junk folder. We respond to each and every customer. Our e-mails are encrypted due to which sometimes the mailing servers move our messages to spam/junk folders.
15. What if any order gets stuck in customs?
A. We reship the whole order on customers presentation of seizure letter and medicine import license at his/her own name.
16. Which other ways do we provide reshipping?
A. If customer chooses to make a new order of the same amount or more than the amount as that of previous order that got stuck in customs then we reship ½ or 1/3 part of the order that got stuck in customs along with the new order. In the same way we ship the remaining part of the reshipment with more new orders and help customers recover their loss.
17. Why don’t we use Paypal?
A. We would love to use Paypal if this service was available in Pakistan. You can search on Google and see that Paypal service is not available in Pakistan.
18. How being member of Macro Mass benefits the customers?
A. Customers can stay updated to their fresh and previous orders status, important announcements, notifications, news, updates, special promotions, offers and much more by being a member of Macro Mass.
19. What are demo accounts?
A. When some customer makes an order on Macro Mass, the server automatically for the customer’s ease makes a demo member account so that the customer can next time simply login to his/her account to get the required details regarding his/her order.
20. How customers can be eligible to get special discounted offers?
A. After a customer completes his/her 10 orders from us, we provide him/her a Special 10% off coupon code valid for 100 orders to be made anytime from Macro Mass.
21. How can customers send us payments?
A. We have made Macro Mass a very user friendly website. Customers can send us their Western Union Mtcn number or Money Gram Reference number by just simply clicking on the SEND PAYMENTS page and entering the necessary details. Customers can also e-mail us their payment details at: email@example.com
22. Can orders be placed on the 24/7 online chat support given on Macro Mass?
A. Yes, customers can get details, place orders or give us feedback any time on the 24/7 online chat support given on Macro Mass.
For any further details, questions or suggestions please feel free to give us a call back on our 24 hour helplines For USA: +1-315-633-3311 , For UK : +44-793-744-7037 , +44-703-196-4334 or e-mail us at firstname.lastname@example.org .